Thank you all so much for the helpful and efficient way that you as a team responded
in January 2001 when manning The Child Bereavement Trust helpline, which the Department
of Health supported.
Your team of dedicated nurses provided a truly sensitive service to bereaved families
telephoning about their concerns in relation to their children’s organs being retained.
These were sad and difficult calls and we have heard how appropriately you responded.
Jenni Thomas - Chief Executive
GlaxoSmithKline Consumer Healthcare
We are constantly striving to improve the way in which we provide information to
customers and through a variety of customer care lines and information services,
we aim to provide timely and appropriate responses to all enquiries. In the distribution
of patient information leaflets, we are grateful to MAS for dealing with requests
promptly and helpfully, whether for single leaflets or larger orders. Being able
to work with a local medical charity in backing up our educational campaigns has
been very helpful.
Catherine McAleese - Corporate Communications
Healthcare Solutions PR Consultancy
In order to prepare appropriate patient consumer PR programmes it is essential to
understand what is needed, the level to which it can be understood, and used by the
general public. Working for a client on a consumer campaign, we were delighted to
access the professional skills and experience of the MAS nursing team to assist in
an asthma and sleep disturbance survey. The subject of insomnia is complex and sufferers
all evaluate their sleep disturbances differently. It was crucial to the production
of successful and appropriate patient communication and literature to be able to
discuss the impact that asthma and resulting poor sleep has on people’s lives.
Not only did the MAS nurses conduct professional and helpful interviews with asthma
sufferers who called in to discuss their sleep problems; they were also excellent
at providing them with practical advice and information. This service continues to
provide help for sleep problem sufferers, all over the country and we are very grateful
to MAS for their assistance with the project.
Sarah Rogers - Managing Director
Yakult UK Limited
Yakult UK is pleased to acknowledge the help and co-operation of the Medical Advisory
In September 2000 and 2001 the dedicated, highly professional team of MAS nurses
has operated the ‘Gut Week’ helpline. This very successful partnership has enabled
thousands of callers to access appropriate levels of information, advice and support
about their ‘gut’ problems, and what can be done to help with the distressing symptoms.
Requests from the media and health professionals, comments from callers and other
organisations, remind us that the provision of an easily accessible helpline is now
considered an essential service.
Yakult UK is delighted to have the opportunity of sponsoring the ‘Gut Week’ helpline
and we look forward to continuing co-operation with MAS in future years.
Julie Causton - PR Consumer Manager
Sponsors of our Helplines and Surveys include:
English Grains Healthcare
Pasteur Merieux MSD
Pfizer Consumer Healthcare
Smith Kline Beecham
Van den Bergh
Department of Health
Ealing Hammersmith & Hounslow Health Authority
Hounslow & Spelthorpe Health Authority
last updated: 21st March2011
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